Together, We Can.
What will I be doing?
As a Documents Administrator, you will be responsible for administrative tasks and accepting worksheet submissions and questions from internal customers by being available in person at the assigned office location and on the Contract Services phone system. You will also perform administrative / clerical duties required to complete the contract lifecycle and provides customer service to internal teams.
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $21.50
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program and Paid Sick Days
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Team Member Recognition and numerous learning and advancement opportunities… and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details:
Our Contracts Department operates 7 days per week. Contracts Team Members will work varying hours at our Regional Office ranging between 9:00am through 7:00pm.
Additional Responsibilities Include:
- Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner.
- Verifies data communicated verbally and administers data entered in various company office systems to ensure compliance with company policy.
- Retrieves credit reports for applicable sales types and obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
- Establishes and maintains the purchaser’s file, ensures that all required documentation is organized and scanned, and reviews/sorts/sends completed files to corporate office(s)
- Completes assigned daily office activities related to opening and closing procedures and reviews signed documents for completeness.
- Coordinates and processes contract rescissions/cancellations, as needed.
- Works closely and maintains a professional relationship with internal teams to obtain necessary documentation to complete contract file data entry.
- Other duties and/or administrative / clerical responsibilities may be assigned as departmental and business needs change.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe at the core of our success are our Team Members.
To fulfill this role optimally, you will need to possess the following minimum qualifications and experience:
- High School Diploma or GED equivalent
- The ability to work flexible schedules including mornings, evenings, weekends and holidays.
- Accurate and efficient computer skills. Must be proficient in Microsoft Office.
- Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
- High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.
- Strong customer service skills.
- Demonstrates initiative and ability to work independently with minimal direct supervision.
- Proficiency in speaking, writing, and reading English.
It would be advantageous if you possessed the following distinctions and capabilities:
- BA/BS/Bachelor’s Degree
- 1-3 years of administrative / clerical experience in a professional environment.
- 1+ years of related experience
- Timeshare / vacation ownership experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
