Together, We Can.
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
As the Director of Field Ops & QA you are responsible for the leadership and oversight of site level Sales and Marketing Administrative & Operational functions. You will be responsible for building and maintaining strong working relationships with Sales and Marketing partners and other site leadership by way of excellent written and verbal communication skills.This position requires an active and engaged partnership to support key performance indicators, goals and initiatives as set forth by the company, including budgeting and profit metrics. The DFO must effectively lead and mentor a team, foster a positive culture, possess in-depth knowledge of process and policy, associate development and performance management.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
· Strong leadership skills demonstrated through integrity, partnership, work ethic and alignment with HGV mission, vision & values
· Management & development of prior/current associates
· Understanding of NSM systems to allow for field support, training, proper reconciliation & issue resolution
· Understanding of Sales, Marketing & Field Operations processes
· Minimum 12 months in leadership/management capacity
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
· Excellent written and verbal communication skills
· Ability to be adaptable under changing circumstances including supporting product launches, system changes, etc..
· Strong alignment with Sales, Marketing & Resort Operations
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
