Together, We Can.
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
As a Lead Document Services, you would be responsible for implementing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:
- Responsible for assisting with the supervision of staff and processes related to recordation of Developer and Capital Light contracts.
- Assist with answering questions from department employees; internal departments and working with external contacts (i.e. title underwriters, attorneys, etc.).
- Maintain the coordination of work assignment for team as needed.
- Assist with development, documentation and implementation of policies, process flows and procedures.
- Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
- Assist with preparing and maintaining reports for Capital Light recordings, developer escrow releases, and bank reconciliations.
- Assist with training of new team members. Provide sophisticated training for existing team members.
- Assist manager with running, crafting and maintaining monthly/quarterly/annual reports.
- Handle all PCC processes for Capital Light projects.
- Assist with the auditing of team member files for performance matrix purposes.
- Support DDFS management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
- Provide feedback to management to help ensure standard methodologies are in use.
- Look for opportunities to improve technology.
- Support with inventory and recording resolution issues.
- Carry out any reasonable request by management of which the employee is capable of performing.
Why do Team Members like working for us:
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option*
*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Associate’s Degree/College Diploma
- 1+year related experience
- Must possess excellent organizational skills
- Must have good written, verbal & communication skills
- Ability to multi-task and work well in under time constraints
- Must have MS Excel experience with crafting and maintaining spreadsheets
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 3+years related experience
- Supervisory experience
- Previous timeshare experience a plus
- Knowledge of the documents required for a timeshare closing
- Access Database experience a plus
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
