Together, We Can.
At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated! Our team has a strong commitment and dedication to our Spirit of Service culture and is an encouraged behavior to be displayed towards our guests and team members.
The Hotel Reservations Specialist provides exceptional service to hotel guests through phone and email interactions, processing reservation and payment transactions, and providing information and assistance to enhance guest enjoyment of their vacation experience. This is open to the Orlando & Las Vegas area only.
What will I be doing?
- Service a large volume of inbound and outbound calls and emails from hotel guests, process transactions in the reservation’s system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner
- Provide accurate, comprehensive information and recommendations about our properties, products, and services
- Use personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction
- Respond to Owner emails and requests for call-backs within established response time standards
- Takes personal ownership to resolve issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a Supervisor if applicable and ensuring resolution is implemented in a timely manner.
What are we looking for?
- A positive, professional individual with a friendly, service-oriented demeanor
- Outstanding written, listening, and verbal communication skills.
- Ability to access, read, and accurately input data in a moderately sophisticated computer system
- Ability to make accurate mathematical calculations using a 10-key calculator
- Ability to effectively prioritize and adapt to change within a fast-paced business environment
- Ability to handle and diffuse problem situations with courtesy, empathy, and a solution driven approach
- Ability to switch between multiple systems and software programs to complete all work processes
- Computer proficiency in Microsoft Word, Excel, and Outlook
- Must live in the Las Vegas area
What do we offer?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
Don’t wait! Apply Today.
EOE/Disabled/Veterans
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
