Together, We Can.
Join the team at Hilton Grand Vacations on the Boulevard and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228-room resort boasts large multi-bedroom suites and a stunning design! At HGV, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future.
Responsibilities Include:
- Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
- Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
- Deliver professional hospitality and information to all guests, owners, and team members.
- Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
- Balance multiple responsibilities and prioritize duties based on importance with ease
- Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
- Maintains any pertinent departmental log sheets, checklists and/or reports
- Other duties as assigned.
Here’s why you will love it here:
- Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
- Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
- Benefit from a company culture that values work-life balance and family-friendly benefits.
- Daily Pay* – get your earned pay any time before payday
Key Skills and experience:
To fulfill this role optimally, you have the following minimum qualifications and experience:
- Related work experience
- Proficiency reading, writing and speaking in English
- Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Demonstrates perfection in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
- A professional attitude that prevails when handling upset guests and difficult situations
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
