Together, We Can.
We are looking for three Billing Support Partners, to join our team working in a fast-paced environment providing support to our European members on a temporary basis, during our Annual Billing season. The ideal candidates will have competent computer and data entry skills, office experience and a high level of attention to detail, effective organisational and communication skills (both written and interpersonal) and experience of providing excellent customer service.
ESSENTIAL JOB FUNCTIONS
· Processing and setting up direct debits on the company’s internal system
· Processing Credit/Debit card payments
· Receiving all cheque payments and processing payments in the system, in addition to preparing and sending batches to the bank
· Communicating with members by telephone, email or post
· Recording, sorting and distributing all incoming/outgoing post
· Data entry onto the company database
· Sending Advance Notices and Loan Agreements in the post when new direct debits have been setup in the system
EXPERIENCE
· Prior experience working in an office environment using Microsoft applications
SKILLS & ABILITIES
· Computer proficiency in Microsoft Word, Excel, Teams and Outlook
· Excellent customer service skills
· Effective communication skills
· Excellent attention to detail
· Maintaining a high level of focus although there may be both interruptions and distractions
HOW TO APPLY
To apply please send your CV to ukrecruitment@hgv.com. Interviews will take place in October, and we are looking for the successful candidates to commence employment on Monday, 4th November.
JOB TYPE
· Full-time, Temporary between two and three months
BENEFITS
• Benefits that support Team Member health and financial wellbeing, including eligibility to an Employee Assistance Programme giving employees 24-hour access to unlimited 1-2-1 counselling, wellbeing support and guidance
• Hotel discounts for Team Members, family, and friends
• An open-minded culture committed to diversity and inclusion
• Career Progression through online learning and training programmes
• Encouraging networking with colleagues
• Access to discounts and savings across major retailers through our perks at work scheme
SCHEDULE
· 37 hours per week
· 8.5 hour shifts (including 1 hour unpaid break)
· 5 days per week, Monday-Thursday 09:00-17:30 and Friday 09:00-17:00
WORK LOCATION
· This role will be based in our Lancaster office
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
