Together, We Can.
As an Marketing Manager Pre-Arrival you will develop and implement marketing programs and promotions in order to achieve budgeted targets while maintaining budgeted costs. You will also primarily lead the day-to-day operations for Pre-Arrival Teams.
HERE’S WHY YOU’LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:
- Pay rate is $65,880 per year, plus commissions and bonuses governed by a compensation plan. Marketing Manager, Pre-Arrival have targeted annual earnings of $120,000 per year, with some Team Members earning substantially more based on their individual performance.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Marketing Manager – Pre Arrival will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Mentor, coach and train team members on a daily basis through shadowing and one on one training sessions. Must provide both positive and negative feedback in an effort to improve efficiencies, maximize production and to provide high quality customer service.
- Responsible for conducting daily informational, motivational and/or training meetings with team members to help create a positive team environment.
- Works with management to provide recommendations and/or develops operating procedures, training programs, incentives, and marketing programs.
- Works to continually improve lead allocation process to ensure leads are going to the right ME at the right time to increase overall tour flow. Also assigns leads as needed.
- Review call data to provide solutions on how to increase efficiencies
- Collaborate with site marketing and sales leaders to drive synergies to increase tour flow and net sales volume which involves travel to Oahu, Waikoloa, Maui and Kauai.
- Development and execution of new marketing programs and services.
- Assist with timely creation, posting, and/or adjusting of team member schedules.
- Coach agents on performance, and issue verbal and written disciplinary or progressive counseling when needed
- Opening and closing procedures including, which includes a rotation in the Manger on Duty schedule.
- Handle customer questions, problems, complaints requiring management intervention.
- Other administrative duties including management meetings, running reports and tasks as assigned by management.
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you should have the following minimum qualifications and experience:
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum 2 years of supervisory experience
- Prior timeshare, hospitality, call center, sales or customer service experience
- Manage multiple tasks and assignments in a timely manner, and demonstrate strong social skills in a fast paced work environment
- Proven track record to lead teams to meet performance goals
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS Bachelor’s Degree
- Timeshare/Vacation Ownership experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
