Quality Assurance Supervisor

There’s something truly fun and exciting about Hilton Grand Vacations. Our inspiration drives us in making a positive impact and memorable experiences for our owners, team members and guests. HGV Team Members are at the center of everything we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations.

As a Quality Assurance Supervisor, you will be responsible for over seeing client relationships and providing quality servicing for HGVClub Members from the date of purchase until the time their Membership Account has been established. We are the primary liaison to the customer and provide follow-up in accordance with HGV’s standards of integrity, quality and service!

Supervisor/Lead duties

Assist the Sr. Manager of Quality Assurance with the following:

• Pender and open issue report
• Manage team performance
• Help interview and hire new Quality Assurance Specialists, and conduct ongoing training for new and existing team members
• Keep up with materials that need to be ordered
• Solidifying sales to be recognized for daily revenue for areas in which other QA Specialists do not have access

Purchase Date

Assist the sales process by conducting face to face sessions with new clients in order to:

• Review documents for accuracy and coordinate with Contracts Processing office, including mail outs
• Review purchase documents with clients and answer owner’s questions.
• Notarize documents to complete the deeding process

Post-Sale Follow Up

• Assist owners in acquiring any documentation, information and/or monies needed to process the sale
• Maintain and work the Pender and Issues Report and perform owner follow-up on all outstanding files until closing
• Process and work all cancellation letters and assist with sale retention.

Customer Service

• Meet with current owners at the Sales Gallery and resolve any issues they may have
• Build a relationship and be the liaison with HGV Owner Services Team (Club), Sales, Resort Operations, Contracts Processing, and other departments.

Why Team Members Like Working for us:

• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
• DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365 .
• And so much more!