Together, We Can.
Shapes Strategy
•Develop and implement tactical marketing plans to exceed plan; tour flow; cost/sales efficiency and net volume targets for local Marketing.
•Recruit, hire and train Team Members for Marketing programs.
•Manage and refine the relationship with Resort Operations, Business Management, Sales and Direct Marketing.
•Manage and coordinate all tour flow for respective Sales Centers.
•Develop, refine and implement processes for Marketing programs.
•Develop and implement Marketing Reward and Recognition programs and Team Member action plans to increase TM satisfaction, retention and engagement.
•Champion Hilton quality customer care culture throughout all Marketing channels.
•Maintain performance management standards, work with Director of business ops to change, or create new compensation plans and reporting Marketing programs.
•Develop and manage relationships with local vendors, attractions, restaurants and hotel partners to support regional needs.
•Secure future business through face to face bounce back / event marketing initiatives.
Drives Execution
•Coordinate tour schedule and availability locally with Business Management team and Direct Marketing
•Partner with Direct Marketing to ensure customer satisfaction of all Direct Marketing booked tours
•Handle all Marketing related guest issues
•Handle all NQ’s for Marketing tours
•Handle owner issues in the lobby or Sales centers
•Responsible for Marketing presence at Sales Centers, within the property and/or special events
Build and Lead Talent
•Responsible for ongoing training to increase production
•Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed.
•Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.
•Coach the Marketing team in Guest Service and Booking on an on-going basis.
Drive for Results
•Monitor the Marketing Coordinator’s sales pitches and customer interaction on a consistent basis
•Facilitate all marketing initiatives on the floor
•Responsible for saving no-shows and cancelled tours
•Responsible for ensuring bounce-back packages are being offered to guests who can’t tour at all desks
•Pro-actively engage all guest touch points in the lobby
•Responsible for monthly reviews and maintaining monthly goals
Overall
•Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.
•Carries out all reasonable requests by management of which the team member is capable of performing.
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We are responsible for living our mission together “By putting people first, we will ensure that team members become family, guests become owners, and owners become the heart of everything we do.”
Hospitality
Integrity
Leadership
Teamwork
Responsibility
Now
• Minimum of 4 years experience as a Leader in Marketing in a Vacation Ownership environment.
• At least 3 years of local Marketing experience in areas such as In House Marketing and/or OPC.
• Knowledge of on-site and area specific prospect generation programs.
• Demonstrated success in managing relationships with branded hotel general management.
• Must possess superior organizational and presentation skills.
• Excellent communication, training and team building background required.
• Must be able to work flexible work schedules as needed to complete projects.
• Some business travel, errands to vendors/suppliers as needed.
• Requires lifting of up to 50 pounds of office supplies, materials, and/or equipment.
• Frequent standing and walking to oversee and assist with operational support.
• Must be able to handle multiple priorities and duties.
• Requires alertness and attention to detail in projects.
When you join Hilton Grand Vacations, you join a group of team members dedicated to helping owners and guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading hotel property company that makes vacation dreams come true for our guests.
We are an equal opportunity employee and we value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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We are responsible for living our mission together “By putting people first, we will ensure that team members become family, guests become owners, and owners become the heart of everything we do.”
Hospitality
Integrity
Leadership
Teamwork
Responsibility
Now
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
