Together, We Can.
Hilton Grand Vacations Marketing is dedicated to helping our guests all over the globe, by providing a unique vacation experience and opportunity. We are a company who believes in our employees and cultivates their talents to the fullest.
An Assistant Marketing Manager improves department growth through the development of new program and innovative training methods while streamlining effective tour booking processes during phone bookings and in person contact.
Here’s why you’ll love it here!
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Starting salary: $64,480.00
- and more!
Responsibilities:
- Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies
- Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
- Proactively seeks and schedules ongoing workshops and training sessions to support maximum production, team building and culture
- Develops/coaches individual Team Members, in an ongoing process, to ensure their dedication and understanding of the sales process to generate maximum efficiencies
- Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
- Regularly advises Manager of any relevant information in regards business needs and/or Team Members
- Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
- Effectively manages schedule and PTO requests to achieve department requirements
- Ensures timely processing of schedule for team on weekly basis.
- Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
- Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
- Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
- Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
- Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at each location in event of call outs/shift changes
What are we looking for?
- Minimum 3 years of guest service experience with a consistent record of resolving customer service issues or vendor service issues.
- Consistent record of meeting targets.
- Proficiency with Microsoft Word, Excel and Outlook.
- Excel with interpersonal skills, oral and written communication skills.
- Strong organizational skills to run multiple duties in a fast-paced work environment.
- High school diploma or equivalent
- Ability to work a flexible schedule to include evenings and weekends.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
