Together, We Can.
HGV now offers Day One Team Member Benefits and Daily Pay *
Use your communication skills and positive attitude to power vacation dreams as a Call Center Team Member. In this role, you’ll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and energetic environment, you’ll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations!
Under general supervision, the Club Help Support Counselor provides services needed to the customer base and internal team members with information, assistance and fulfill any requests received by phone, email and internal systems regarding all products for Club Operations.
- Ensures that all inquiries are resolved within department standards of turnaround time, in compliance with company standards, and Club legal parameters.
- Fulfills account management inquiries and requests.
- Mails Club collateral, membership cards and forms upon request.
- Monitors and answers multiple phone lines and email boxes and responds to all inquiries from team members, management, members, and owners, needing assistance in a professional manner and offering assistance until resolution.
- Responsible for receiving and responding to inbound contacts, in compliance with department company standards.
- Communicates with other departments in order to facilitate excellent customer service delivery.
- Maintains Club initiatives and programs as assigned, including but not limited to, member benefits programs, in-resort benefit programs, first day incentive programs, and member specialty programs.
- Fulfills’ member requests for point redemptions and exchange.
- Maintains detailed records to verify product inventory and billing.
Why Team Members Love Working For Us?
- Day One Team Member Benefits!
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program
- Numerous learning and advancement opportunities.
- And much more!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Types of Candidates We’re Looking For:
- High School Diploma/GED
- Minimum of 6 months of experience
- Proficient with Microsoft Word, Excel and Outlook
- Excellent written and verbal communication skills with strong sense of customer service
- Good social skills and detail oriented
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
