Together, We Can.
HGV Now Offers Day One Team Member Benefits!
We are excited to invite you to join our amazing team at Aqua Sol. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Our resort offers exciting employment opportunities and growth potential. Our Team has an outstanding opportunity to help our guests have a great time in creating wonderful vacation memories while developing our skills and grow in our career.
There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.
We are seeking dynamic personalities! If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move. We have a fun, encouraging culture with top notch training and benefits
What will I be doing?
As a Manager Guest Services you would be responsible for managing twenty team members, executing your position’s responsibilities and driving company success and culture through performing the following tasks to the highest standards:
- Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
- Coordinates and determines the resolution of problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
- Manages and accounts for the accurate collection of monies due to the property.
- Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
- Ensures the provision of special services to owners and guests.
- Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
- Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports.
- Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
- Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
- Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.
- Assists with owner and guest activities and recreation as required by management.
- Leads key control procedures.
- May be required to do other duties and special projects as assigned by the general manager.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum of five years direct Front desk or Front office operations experience in a hospitality environment
- At least 2-3 years of supervisory or managerial experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- High school Diploma
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
