Together, We Can.
§ Embraces Embarc’s Leadership Best Practices and Mission to help our Members create the best vacations of their lives
§ Provides our Members and Guests with Authentic service
§ Ensures all Members and Guests are welcomed and registered to Embarc and acts as an ambassador of Embarc
§ Provides daily room inspections prior to check-ins according to our standards.
§ Provides switchboard and concierge services
§ Must be able to provide information regarding local areas of interest for guests
§ Liases and assists all other departments as needed or assigned
§ Administer all Club policies, procedures and standards
§ Ensures all duties on daily task list are completed and other related duties as required
§ Supports all food & beverage and Member Animation programs or initiatives
§ Performs cash and credit card handling duties
§ Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
§ Excellent oral and written communication skills
§ Computer skills, ability to compose and create emails, letters and memos
§ Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers
§ Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
§ Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
§ Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
§ Performs other related duties as assigned
- Our Mission and Values
- A people-first culture
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Employee Assistance Program that supports your physical and mental well-being
- Wellness allowance
- Recognition Program and Rewards
- Team Member and Family Travel Program providing reduced hotel room rates!
§ High School Diploma or equivalent.
§ Front Desk or Concierge Experience preferred.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
