What makes Hilton Grand Vacations unique?
Together, We Can.
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description
As a Club Counselor I you would be responsible for:
- Serves as overall point of contact for member’s account information.
- Creates, modifies, and cancels resort reservations and exchanges.
- Processes member account/reservation payments.
- Updates member account information.
- Educates members on benefits of their Memberships
- Completes detailed notes in comments area of member account after each interaction.
- Researches and resolves concerns and questions raised by members.
- Provides information to members as it relates to their account.
- Maintains compliance of all time keeping and attendance policies.
- Held accountable for all reservation productivity including inbound and outbound reservations.
- Must meet or exceed required departmental expectations to be eligible for incentive programs.
- Must be able to identify multiple membership products and services.
- Must be able to work a flexible schedule including nights, weekends and holidays.
- Consistently practices the meaning of “Yes” and maintains the highest standards of professionalism when interacting with management, fellow team members and members.
- Responsible for handling blended inbound and outbound calls.
- Must be able to upsell flex and value or any profitable products for the Company.
- Must be able to upsell and hook sales presentation tours.
- Must be great at mulit-tasking.
- Represents the Company in a professional manner at all times.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other duties as assigned.
Compensation:
$19.00 per hour plus commissions and/or bonuses governed by a compensation plan.
Why do Team Members Like Working for us?
- Our Mission and Values
- Internal growth opportunities
- We provide paid training
- Consistent day-to-day responsibilities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program
- Wellness allowance
- Group RRSP
- Team Member and Family Travel Program providing reduced hotel room rates!
Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma or equivalent.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
