Together, We Can.
- Exhibit friendly attitude in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives
- Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support
- Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point
- Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process
- Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing
- Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork
- Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas
- Responsible to follow the department's attendance policy including checking the sick call line and submitting proper paperwork in a timely manner
- Participation in skills assessments for training and development will be mandatory
- Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management
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1+ years of proven administrative/clerical duties in an office setting experience
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1+ years of guest or customer service experience
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Ability to provide feedback to internal and external customers
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Proficiency (reading, writing, speaking) in English
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Able to work a flexible work schedule including night, weekends and holidays
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High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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4+ years of administration in a professional office setting
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2+ years or more in guest service in a branded hotel or in a customer service area
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Ability to support other teams through leadership, resolving conflict and complex issues
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BA/BS/Bachelor's degree
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
