Together, We Can.
What will I be doing?
The Lead Sales Gallery Coordinator (SGC) serves as a positive example and supports management with decisions and initiatives. SGC Leads will be assigned to work all functions within the Support Services department. This position will provide leadership across all teams within the Support Services department, encouraging cross team interaction, coverage, and support. They will strive to ensure that all guest experiences meet or exceed company expectations and maintain the integrity of the Support Services operations according to established company policies and departmental procedures.
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $24.00
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Now offering DailyPay* and more!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction
- Responsible for handling escalated Customer complaints in person and over the phone
- Verify accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
- Handles incoming telephone calls and provides responses to inquiries
- Assists in opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
- Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
- Provide seamless communication with Sales for proactive planning, providing feedback and opportunities to build efficiencies
- Training new Support Services Team Members
- Performs accurate and timely reporting of exception tour information processing to appropriate department
- Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
- Inventory and place orders to maintain an appropriate level of supplies for kitchen preparation, collateral, and items required for support services and the Sales galleries
- Facilitate end of day staff meetings, as needed
- Additional duties assigned by Management, as needed, to further business objectives.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school/GED
- 1-3 years of experience in administrative / clerical duties in an office setting
- 1 or more years of experience in guest or customer service
- 0-3 years of related experience
- Proficient in Microsoft Office
- Ability to provide feedback to internal and external customers
- Flexible work schedule
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS/Bachelor’s Degree
- 4+ years of experience of administrative, clerical duties in an office setting
- 2+ years or more in guest service in a branded hotel or in a customer service area
- 3-5 years of related experience
- Ability to support other teams through leadership, resolving conflict and complex issues
- Fluency in Japanese (read, write, speak)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
