Together, We Can.
What will I be doing?
As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.
Here’s why you’ll love it here! – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $33.65 per hour
- Medical, Dental, and Vision insurance from Day One
- Daily Pay*
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities and more!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge.
- Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.
- Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication.
- Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.
- Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.
- Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files.
- Provide professional and courteous service to all new clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.
- Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.
- Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product “lifestyle memberships” between owners and institutions.
- Additional duties assigned by Management, as needed, to further business objectives.
What are we looking for?
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school/GED.
- Valid Notary License or the ability to acquire a license.
- Minimum 1 year of work experience in Customer Service.
- Ability to work a flexible schedule to include evenings, weekends, and holidays.
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to effectively resolve customer service issues.
It would be advantageous to demonstrate the following capabilities and distinctions:
- 1+ years experience with Notary contract documents.
- Timeshare/Vacation Ownership experience.
- Real Estate License
- 1 year or more of administrative/clerical work experience.
- Associate’s Degree/College Diploma/Cepeg.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
