Together, We Can.
Under general supervision the House Person will perform guests service needs, linen delivery/stocking, trash pickup, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, state, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.
Salary: $21.32 per hour
Schedule Details:
Our Housekeeping Department operates 7 days per week. House Person Team Members will work shifts that range between 8:30am through 5:30pm. This position is On-Call. On-Call Team Members are generally scheduled 0-19 hours per week.
Additional Responsibilities Include:
- Sweeps, vacuums and mops assigned area daily.
- Assists with carpet cleaning and deep cleaning of suites, as assigned.
- Maintains stock of laundry and storage areas; organized and clean.
- Provides assistance to guest requests or concerns, may require reporting critical issues to management.
- Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
- Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
- Reports all maintenance deficiencies to the Engineering department providing work order.
- Maintains daily log of duties performed during each shift.
- Delivers items as the need arises to guest suite per Quality Assurance (QA) standards.
- Picks up trash and ensures receptacles are clean at all times.
- Provides assistance as required to all members, owners and guests per QA standards.
- Cleans rooms on occasion when business volumes dictate.
- Completes all required company trainings and compliance courses as assigned.
- Adheres to company standards and maintains compliance with all policies and procedures.
- Other related duties as assigned.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:
- 6 months in housekeeping or related experience.
- Able to work flexible schedules including mornings, evenings, weekends and holidays.
- Requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices.
- Able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Excellent customer service skills.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency and take appropriate action.
- Able to establish and maintain a harmonious working relation.
- Able to use good judgment, work independently, with minimal direction.
- Able to perform various duties, often changing from one task to another of a different nature, with established timeframes.
- Ability to consistently demonstrate the Spirit of Service by maintaining the highest standards of professionalism when interacting with team members, management, owners and guests.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- High School diploma or equivalent experience.
- Previous experience in the hospitality or timeshare industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
