Together, We Can.
As a Quality Assurance Coordinator, you will be responsible for managing client relationships and provide quality servicing for HGV Club Members from the date of purchase until the time when their Membership Account has been established.
PURCHASE DATE FUNCTIONS
- Review documents for accuracy and coordinate with Contracts Processing office.
- Help supporting mail-outs from Japan for Hawaii Sales Team.
- Answer customers’ questions and be prepared to overcome any objections.
- Help Notary Process for Hawaii Sales and assist with after the deeding process.
POST SALE FOLLOW UP
- Utilize the internal processing system (Chorus) and responsible for recognizing daily revenue.
- Assist owners in obtaining any documentation, information and/or monies needed to process the sale.
- Maintain and work a Pender and Issues Report and perform owner follow-up on all outstanding files until closing.
- Handle and work all cancellation letters and assist the sales team in retaining the sale.
CUSTOMER SERVICE
- Establish a relationship and be the liaison with HGVC Owner Services Team Members (Club), Sales, Resort Operations, Contracts Processing, and other departments as needed.
- Facilitate the critical issues from Japan National Consumer Affairs Center (NCAC) for Japanese Purchasers.
GENERAL
- Assist with various projects and programs in regards to new customers and owners.
- Other business requirements and duties as needed.
各種制度
- 健康保険
- 厚生年金
- 雇用保険
- 労災保険
- 資格取得支援制度
- 国内外ヒルトングループ社員割引
- チームメンバーカフェ ※無料
- 提携宿泊施設割引
- 交通費支給（月5万円まで）
- 残業手当
スケジュール
- 完全週休2日制（交替制）
- ※平日を休みとしたシフト制です。
- 年間休日：120日以上
- 有給休暇：10日
- 休暇制度：
- 慶弔休暇
- 産前・産後休暇
- 育児休暇
- 介護休暇
- 特別休暇／年5日（規定有／年末年始は通常勤務のため、その代替分）
- 5日以上の連続休暇可
募集要項
ヒルトン・グランド・バケーションズは新しい取り組みや品質、継続的な成長に力を注ぎ、バケーション・オーナーシップ業界の発展をリードしている企業であり、その成功はチームメンバーにより支えられています。その一員としてこの職務に就いていただく方には、下記の資格や経験を応募必須条件として求めております。
- Eligible to work in Japan
- High School Diploma / GED Equivalent
- Able to speak, read and write in both English and Japanese. Ability to write a business letter in both languages, if applicable
- Demonstrate excellent verbal, written communication and interpersonal skills
- Able to work flexible hours and days, including holidays and weekends
- Ability to obtain Takken license in future
- Proficient in Microsoft Word, Excel and Database programs
弊社は機会均等雇用者であり、社内の多様性を尊重しています。弊社は、人種、宗教、肌の色、出身国、性別、性的指向、年齢、婚姻状況、退役軍人のステータス、障害の有無に基づいて差別することはありません。
弊社は、障がいのある方々が求職申し込みまたは面接に参加できるよう、合理的配慮を提供させていただきます。配慮、調節が必要な方は弊社までご連絡ください。
ご質問がありましたら、japanjobs@hgvc.comまでご連絡ください。
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
List Japan Specific Holidays/Vacations
- Two days off per week (Japan only)
- An average of 124 days off each year (Japan only)
- Observance of national holidays
- Paid vacation time and sick leave
