The Assistant General Manager (AGM) at Hotel Blake will partner with the General Manager to lead all aspects of hotel operations, ensuring the property consistently exceeds performance targets, delivers world‑class guest experiences, and upholds Hilton’s brand standards. This role requires a strategic mindset, strong financial acumen, and the ability to inspire and develop a high‑performing team in a dynamic vacation club environment.

• Support the General Manager in achieving revenue, occupancy, and profit goals.
• Oversee daily operations across front desk, housekeeping, and maintenance.
• Monitor key performance indicators and implement corrective actions to improve property performance.
• Lead and develop department heads, fostering a culture of service excellence and accountability.
• Ensure compliance with Hilton brand standards, safety regulations, and local laws.
• Handle guest escalations, ensuring swift resolution and maintaining high satisfaction scores.
• Assist in budgeting, forecasting, and financial reporting for the property.
• Conduct regular audits and inspections to maintain operational quality.
• Participate in recruitment, training, and performance evaluations of staff.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.