Additional Responsibility:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Inputs information into the computerized reservations’ system to update and maintain records. Calls for bell person, as needed
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory
• Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes
• Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
• Relays pertinent information to oncoming shift.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets
• Reports any unresolved problems with owners and guests to management
• Maintains a clean work area
• Provides information on area attractions and resort amenities
• Assists other departments as needed and carries out other duties as assigned by management
• Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position