Supervisor New Member Journey

職務 ID: SPE000163職務分野: Call Centerカテゴリー: Call Center Reservations Telemarketingシフト: Day Jobロケーション: Orlando, FL掲載日: 11/05/2024勤務地: Metrowest Corporate HGV Office


今後のイベント 当社のミッション キャリアアップ 当社の話題を見る 関連する求人情報 受賞実績

ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

In this position, you would be responsible for supervising all aspects of the New Member Journey, including, but not limited to, coaching, monitoring, and training, to increase efficiency and ensure outstanding customer service and first-level team support.

Additional Duties Include:

·       Assist day-to-day department operations to ensure outstanding owner experiences

·       Assist with achieving departmental objectives by contributing customer service information, understanding key performance indicators and strategic plans and reviews

·       Understands new owner trends and determines system improvements 

·       Meets new owner financial objectives by forecasting requirements

·       Plans, monitors, appraises, and reviews job contributions of new owner guides

·       Assists with ongoing training and information sessions

·       Accomplishes new owner guide human resource objectives by assisting with recruiting, selecting, training, and coaching associates

·       Setting the precedent for excellence through leading by example, motivating, mentoring, and coaching 

·       Subject Matter Expert for dialer system/software; Optimize inbound/outbound call flow, speed, campaign setup, best practices, strategies, and campaign segmentation efficiencies

·       Build and maintain strong relationships with internal and external business partners 

·       Reinforcement of standard operational procedures/manuals and call scripting

·       Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,

·       Completes all required Company training/compliance courses as assigned.

·       Adheres to Company standards and maintains compliance with all policies and procedures.

·       Performs other related duties as assigned.

Why do Team Members Like Working for us?

  • Driven base pay plus monthly performance incentives
  • Get your earned pay any time before payday through DailyPay*
  • Medical, Dental, and Vision benefits starting on Day One
  • Generous Vacation Time Off Program and Paid Sick Time
  • GO Hilton Discounted hotel rates worldwide
  • Tuition reimbursement programs
  • Recognition Programs and Rewards
  • Internal Growth and Career Pathing 

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Call center/telemarketing
  • Supervisory 
  • Campaign management
  • Microsoft Office Suite
  • Ability to work a variable schedule
  • Proven track record in productivity and performance management of diverse teams of different functions, strategic business vision and planning, communication, techniques, quality management, adherence to corporate policies and procedures, and proficiency in common computer software e.g. MS Office Suite
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Experience leading a team of 20+ team members
  • Self-directed, driven, strategic thinker with a dedication to success  
  • Articulated, tactful written and verbal communication skills to collaborate with all levels of the organization, including ability to participate in executive meetings and conduct executive presentations 
  • Ability to handle extensive amounts of information and tasks and to prioritize high-value tasks while focusing on a fast-paced, ever-changing marketing environment 
  • Results-oriented, with strong analysis, evaluation, and planning capabilities  
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。