Sales Gallery Manager

HGV now offers First Day Benefits to our new employees!

Are you seeking a new opportunity to join a dynamic and impactful sales team?

We are seeking a Sales Gallery Manager to join our team that offers a fun, encouraging environment with the best training and generous benefits.

In this role will provide support to the team on how to deliver outstanding levels of guest service both internally and externally as well as encourage a positive working environment at all times. This role reports directly to the Sr. Business Manager and will be responsible for the recruiting and selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition.

Responsibilities:

• Partners with Sales & Marketing Management in order to ensure the Hilton core value of Hospitality is being maintained in all customers facing interactions and between the Sales and Marketing teams.
• Interview, select and train (initial and continual) of all Guest Services Team Members. Cross trains all new Team Members on Standard Operating Procedures (SOPs) and processes. Along with mentor, counseling and performance management including drafting documentation when vital.
• Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests and partners with Business Manager to advise of any changes/concerns Tracks attendance.
• Assists in gifting preparation, reconciliation and administration. Responsible for cash and voucher bank. Issues cash and premiums as vital for all sites.
• Manages tasks which include greeting and seating guests, identifying and contacting the Sales Executive on point, generating the tour sheet, and printing and completing gift receipts. Monitors and maintains Sales Gallery, Sales Executive rotation, and other related policies and procedures at the Front Desk.
• In control of opening/closing of the Sales Gallery, assists Team Members in their duties (as needed) and inspects maintenance of the Gallery, Gifting offices and Kids Clubs.
• Maintains close working relationship with Team Members, internal customers and outside vendors, attending to the maintenance of overall department efficiency.

Why Team Members Like Working for us:

• Driven earnings package (commissions & annual bonus)
• Excellent health care options (medical, dental, and vision)
• 401(k) with Employer matching and Employee Stock Purchase Program
• Paid Time Off (PTO) that allows for rest, relaxation or recuperation.
• Tuition Reimbursement
• Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts
• Perks at Work Discount Program
• And so much more!