Specific Duties, Activities and Responsibilities

• Recruits, hires, trains, schedules, coaches and motivates sales associates. Delivers a one-on-one conversation weekly with each sales associate. Develops sales associates for success in their position and future growth.
• Responsible for the work performance of the staff in how they deliver the sales pitch and ensuring that the Company approved training program “Passport to Success” is delivered to all associates. Although significant support and resources are provided, it is the responsibility of the manager to ensure that the standards and policies of both Bluegreen and our partners are upheld. Ensures that professionalism and care are put forth when going through the Details of Participation with the customer.
• Maintains appropriate staffing levels in accordance with operating hours. The kiosk should be staffed during the same hours of operation our retail partner is open unless otherwise directed by their VP or SVP of JV Retail Marketing.
• Maintains inventory of and place orders for all necessary collateral including, but not limited to, lead slips, pitch cards, maps, etc. needed for selling.
• Takes-over and/or enters sales for an associate that is struggling in an effort to close and train them on how to handle objections and close sales.
• Reviews all Medallia Package Sales Surveys and responding to any Customer Care Agents requests about Sales Alerts.
• Ensures the cleanliness of their work environment as well as the compliance of their associates as it relates to following the company published dress code, uniform requirements and name badges.
• Meets or exceeds budgetary responsibilities as it relates to the generation of Leads and selling OPC Tours and Vacation Packages.
• Accurately tracks and processes payroll – collects and maintains sales associate’s hours on timesheets if manual or in the Kronos time keeping system, and submits to HR within the payroll deadlines.
• Completes and submits new hire onboarding paperwork as required by Human Resources.
• Follows company policies and procedures including but not limited to ethics and compliance and ensuring the company approved method of selling is being trained on and utilized.