• Oversees and analyzes contracted services and functions on a daily basis.

• Promotes effective and efficient performance and communications. 

• Conducts weekly meetings to analyze and resolve work challenges and consistently communicates and cascades all company policies & procedures to team members.

• Adheres and enforces company standards and maintains compliance with all policies and procedures.

• Enforces company policies and procedures.

• Performs annual performance assessment of directly reporting Team Members.

• Maintains in-depth knowledge of all resort systems and operations.

• Acts as a liaison between the company and the homeowners association. Participates in meetings and sits on the council.

• Implements positive changes in working conditions and use of equipment to increase efficiency and safety of staff.

• Ensures the resort complies with provincial, local and company emergency and security standards.

• Is responsible for adhering to QA standards. 

• Is responsible for maintaining the resort budget as approved by the BOD.

• Acts as a liaison with other Embarc Operating Divisions, the community and local industry associations to ensure efficient integration into the local community.

• Prepares and submits operating budget and reserve annual budget under established budget guidelines.

• Reviews monthly financials to make sure resort is operating in-line with budget and prepares monthly variance reports.

• Completes full month-end reports, openly communicating challenges & solutions to upper management.

• Adheres to and fosters Inspired Hospitality standards.

• Tours the property daily; performs regular weekly inspection of the rooms and the property to ensure that superior quality for members and guests is adhered to.

• Monitors the Front Desk to ensure team members adhere to QA standards, policies and foster genuine member/guest service.

• Works with Inventory Control to maximize room inventory/utilization and revenue.

• Corresponds with members and guests through written and verbal communications.

• Assists members and guests as needed to resolve complaints in a timely manner.

• Monitors and reviews Qualtrics scores and on-line reviews weekly/monthly. Effectively communicates results with superiors and critical stakeholders. Ensures that comments by members and guests are addressed on a daily basis.

• Complies with corporate and brand standards & regulatory matters.

• Negotiates contracts/lease agreements for outside services in conjunction with Corporate Legal.

• Monitors and addresses the effectiveness & productivity of all contracted services.

• Coordinates and supervises special projects to include renovations and remodels throughout the property in conjunction with Corporate Facilities Management.

• Applies common sense understanding to carry out instructions.

• Coordinates and plans preventive maintenance, deep cleaning, wall to wall extraction and any planned work in the rooms. 

• Defines problems, collects data, establishes facts and draws valid conclusions.

• Proactively plans for the long term future of the resort.

• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, stakeholders, members and guests.

• Completes all required company training and compliance courses as assigned.

• Performs other duties as assigned.

Compensation:  $80,000 – $84,000 CAD per year.  This role is also eligible for annual performance bonuses.