Essential Job Functions:

• Perform all collection activity in accordance with company and Federal regulations.  Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.

• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.

• Legally, ethically and confidentially handle any correspondence and/or payments received.

• Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary. 

• Assist all members of collections staff with daily processes and procedures when required. 

• Carry out any reasonable request by management.

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Effective Communication skills 
• Ability to handle pressure and remain calm with customers 
•  Knowledge retention and recall providing accurate information to customers
• Problem solving 
• Team player