ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the coordinator generates and processes vacation ownership agreements and related documents. The coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams.
- Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the coordinator’s scheduled shift.
- Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
- Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
- Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
- Retrieves credit reports for applicable sale types, when needed.
- Establishes and maintains the purchaser’s file per documented standard operating procedures.
- Reviews signed documents for completeness as needed.
- Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
- Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures.
- Completes assigned daily activities related to opening and closing procedures.
- Coordinates and processes contract rescissions/cancellations, as needed.
- When requested, participates in and contributes to special projects and other temporary assignments.
- Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
- Demonstrates ability to expertly respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.
- Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
- Actively develops their skills and knowledge for all Contract Services operations.
- Maintains proficient knowledge and understanding of Contract Services policies and procedures.
- Demonstrates initiative and ability to work independently with minimal direct supervision.
- Completes all required training and compliance courses according to communicated deadlines.
- Carries out all other reasonable requests by management.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Accurate and efficient computer skills. Must be proficient in Microsoft Office.
- Must be able to work a varying schedule, including regular weekends and holidays.
- Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
- High level of professionalism and the ability to effectively lead demanding situations with the highest degree of integrity.
- Strong customer service skills.
- Proficiency in speaking, writing, and reading English.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1-3 years of administrative/clerical experience in a professional environment.
- Timeshare/vacation ownership experience.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
