Together, We can.
The QAC maintains open communication and works closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service.
The Quality Assurance Coordinator will support the business through various administrative functions. Tracking, Reporting, Reconciling, Expense submission and/or sending communication to the field are a few of these functions. One of the main functions will be to accept VIP sales made at international sales galleries, i.e., Mexico, Canada and St. Maarten.
The QAC will print the required countersignature documents sign and scan into the DocuPhase system. This documentation is required for membership activation and to close the VIP sale.
As a Quality Assurance Coordinator you would be responsible for:
- Follows all quality assurance directives and standard operating procedures (SOPs)
- Maintains expert understanding of product and document knowledge, acts as product knowledge expert
- Exhibits professionalism in actions and appearance
- Communicate effectively with Sales, Contracts and/or Title departments for document correction
- Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues
- Prepares and signs required countersignature documents as needed for VIP sales made at International galleries
- Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
- Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
- Completes all required Company trainings and compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported
- Prepare and submit monthly expense reports as needed
- Send out field communications for new directives, processes or documentation
- Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling
- Performs other related duties as the business needs
Why do Team Members Like Working for us?
HGV is now offering first day benefits to new employees!
- Driven Base Pay Plus Monthly Performance Incentives!
- Get your earned pay any time before payday through Daily Pay*
- Medical, Dental, and Vision benefits starting on Day One.
- Generous Vacation Time Off Program and Paid Sick Time.
- GO Hilton Discounted hotel rates worldwide!
- Tuition reimbursement programs.
- Recognition Programs and Rewards.
- Internal Growth and Career Pathing.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
- Excellent customer service skills paired with strong communication skills
- Proficient in time management; ability to organize and manage multiple priorities
- Solution oriented; the ability to target and solve issues effectively
- Performs well with frequent interruptions and/or distractions
- Keen understanding of the sales process
- Computer proficiency in Microsoft Word, Excel and Outlook
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Notary License
- Bilingual is a plus
- Vacation Ownership experience
-
Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS
-
チームメンバーの健康や財産形成を支援する福利厚生。
-
チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
-
有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
-
楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
-
多様性と包含性に取り組む偏見のない文化。
-
日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
