Sr Manager, Business Operations

Our vision

We are a global team of memory makers, collaborators, industry leaders, innovators and so much more.  We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve.  At Hilton Grand Vacations, your future is bright!

The role

The Senior Manager, Business Operations is responsible for providing operational and financial reporting to track profitability and efficiency.  As a business partner of the Marketing leaders, this position is responsible for the consolidation of all local marketing forecasts, budgets, and financial, and tracking reports.

Key requirements

• Partner with SVP Field Marketing and Regional VPs of Marketing leaders to achieve overall Global Local Marketing objectives
• Provide timely and accurate operational reports to track overall marketing performance as well as regional team’s performance 
• Anticipate future business results by creating accurate forecasts and providing alternatives when needed
• Track key statistics and identify trends in the business
• Review consolidated local marketing forecast tours, volume, VPG and cost on weekly, monthly, quarterly and yearly basis for ongoing planning and on an ad-hoc basis. 
• Create and analyze performance reports, to measure compensation plans and target efficiencies, and financial statistics for direct use and/or for site leaders and team members
• Partner with local Business Operations team to ensure local marketing locations operate within budgeted cost
• Work with Accounting to ensure all expenses are properly recorded and accrued for Global Retail/ Field Marketing department
• Consolidate and review monthly financial statements and report variance explanations
• Monitor and communicate staffing levels, recruiting targets and tour forecasts for optimal efficiency.
   

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Job details

• Full-time
• Hybrid

Key Skills

• Knowledge of IBM Cognos and SQL queries for reporting, strongly preferred.
• Computer experience with Oracle Business Intelligence, Hyperion SmartView, PeopleSoft Financials

Experience required 

• BA/BS/bachelor’s degree
• Minimum 4-5 years of Financial Analysis experience, preferably Vacation Ownership
• Minimum 1-2 years of management or supervisory experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.