Front Desk Clerk

HGV now offers Day One Team Member Benefits

We are excited to offer an amazing opportunity to join the newly renovated 132 suite Daytona Beach Regency. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Located directly on Daytona’s Beachside, a short walk to the historic boardwalk, our resort offers many opportunities to flourish and develop in the field of hospitality. We invite you to become a part of our team that focuses on providing outstanding guest experiences and improving our hospitality expertise for professional development.

What will I be doing?

Responsibilities as Front Desk Clerk include contributing to company success by performing duties to the highest standards.

• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations’ system to update and maintain records.
• Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepare and consistently restock the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months’ Customer Service Experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

What will it be like to be a Team Member….

We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and excellent travel benefits.

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  チームメンバーの健康や財産形成を支援する福利厚生。

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  チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

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  有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

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  楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

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  多様性と包含性に取り組む偏見のない文化。

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  日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。