Asst Manager Resort Surf Club & Tortuga

HGV Now Offers Day One Team Member Benefits!

What will I be doing?

As an Asst Manager Resort Surf Club & Tortuga, you would be responsible for assisting the Resort Director in all facets of property operations by maximizing all resources to obtain outstanding customer service and achieve all financial goals. Commitment and dedication to our Spirit of Service culture in an expected behavior to be displayed towards our guest and team members at all times.

You are responsible for driving company success through performing the following tasks to the highest standards:

• In the absence of the Resort Director incumbent carries out the basic/routine to more complex and diversified day-to-day activities with critical and financial decisions being deferred to the Director of Resort Operations for consultation and discretionary authority.
• Conducts periodic inspections of units, buildings and grounds, noting deficiencies in service levels, inventory and/or physical appearance of the property. Reviews/evaluates all aspects of the resort’s operation and makes recommendations to the Resort Director for changes, as needed. Advises/seeks consultation regarding problems or areas of concern.
• Researches and prepares timely response to internal/external client concerns.
• Ensures the performance of all departments is within the guidelines of appropriate policies/procedures and that all team members are trained in the areas of systems, procedures, key control and guest/owner service standards.
• Assists in budget preparation/management, develops/maintains costs and labor controls to ensure operations are within budget.
• Maintains awareness of trends/legislation that may impact property and has general understanding of State/Federal laws governing the operation of timeshare resorts.
• Serves as liaison to Association Board of Directors, when requested by the Resort Manager, and assists with Association special projects as needed.
• Prepares bid specifications, obtains bids and ensures vendor selected is licensed and insured. Schedule’s contractors/vendors.
• Maintains employee payroll, attendance records and reviews all new hire paperwork.
• Maintains Loss Prevention binder, initiates/delivers safety training and promotes safety awareness for all resort team members.
• Receives/tallies all proxies and provides Tellers Report at the Association Annual Meeting.
• Assists in owner/guest activities as needed and supports the efforts of the resales department to ensure successful operation.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!