New Member Journey Representative

職務 ID: NEW000074職務分野: Marketingカテゴリー: Marketingシフト: Day Jobロケーション: Orlando, FL掲載日: 12/27/2024勤務地: HGV Parc Soleil Sales & Marketing


今後のイベント 当社のミッション キャリアアップ 当社の話題を見る 関連する求人情報 受賞実績

ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.

As a New Member Journey Representative, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.

Key Responsibilities:

  • Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
  • Schedule a 14-day welcome call
  • Sell a NMJ vacation and schedule vacation
  • Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe 
  • Provide seamless handoff to Quality Assurance team member
  • If applicable, call members to offer a NMJ vacation package
  • Provide outstanding customer care when interacting with members and guests
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • Performs other related duties as assigned
Why do Team Members Like Working for us?
  • Driven Base Pay Plus Commission and Bonus
  • Get your earned pay any time before payday through Daily Pay*
  • Medical, Dental, and Vision benefits starting on Day One.
  • Generous Vacation Time Off Program and Paid Sick Time.
  • GO Hilton Discounted hotel rates worldwide!
  • Tuition reimbursement programs.
  • Recognition Programs and Rewards.
  • Internal Growth and Career Pathing

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Excellent and confident communication skills
  • Basic vacation ownership product knowledge
  • Resourceful
  • Problem Solving
  • System knowledge with Voice and Clarity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Understands the importance of delivering exceptional customer care
  • Timeshare sales and marketing 
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。