Together, We can.
As a Reservations Specialist. As a Reservations Specialist, you will be responsible for assisting guests with their hotel reservations and ensuring their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you!
Schedule: Monday thru Friday, 12:30pm-9pm (Weekend availability required)
*THIS IS AN IN-OFFICE POSITION*
Responsibilities:
- Answer incoming calls and assist guests with making hotel reservations
- Provide information about hotel amenities, room types, rates, and availability
- Process reservations accurately and efficiently in the reservation system
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Collaborate with other departments to ensure guest satisfaction
- Maintain knowledge of hotel policies, procedures, and services
- Utilize multilingual skills to assist international guests
- Perform night audit duties as needed
Experience and Skills:
- 1 year of call center experience
- Strong communication skills, both verbal and written
- Excellent customer service and interpersonal skills
- Proficient in using phone systems and reservation software
- Knowledge of guest relations principles and practices
- Familiarity with hospitality management and hotel operations
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Flexibility to work shifts including evenings, weekends, and holidays
Benefits:
- Unlimited Income Potential: You will earn base pay + uncapped commissions!
- Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
If you are passionate about providing exceptional guest experiences and thrive in a fast-paced hospitality environment, we invite you to apply for the position of Reservations Specialist. Join our team and be part of creating memorable stays for our valued guests!
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
