Together, We can.
The Customer Experience Specialist will handle escalated guest concerns and retention by phone, email, or online chat. Making certain to listen effectively to find the root cause of issues, the CX Specialist will communicate clearly in a friendly way to solve the issue and complete follow-up as required. Significant outbound call work and follow-up are required in this role.
Responsibilities:
- Handle guest concerns before, during and after a vacation is purchased and/or used.
- Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email and online chat.
- Responds to customer inquiries/concerns by understanding inquiry; reviewing previous inquiries and responses; interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer’s understanding of information and implementing a prompt solution
- Records customer inquiries by documenting the issue and response in customer accounts. Report all resolutions for internal record keeping
- Improves quality of service by recommending improved processes and training opportunities
- Provide complete resolution to escalated guest concerns from a variety of channels including but not limited to the Better Business Bureau, Attorney General, Bluegreen surveys, internal and external executives, or other legal entities.
- Have a thorough understanding, and keep up with changes to systems, vacation offers, promotions, destinations, participation details and policy changes
Benefits you will enjoy:
- Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Qualifications:
- High school diploma or equivalent (GED)
- 6 months of sales or customer service experience
- Must be able to multi-task and work in a fast-paced environment, handling multiple systems and projects simultaneously, and must be proficient with computers
- Must be friendly, helpful, patient and professional, even in challenging scenarios
- Strong written, verbal and interpersonal communication skills and have exemplary follow-up skills
- Excellent conflict resolution and negotiation skills. Outstanding ability to think through difficult situations and engineer creative solutions.
- Ability to be flexible with work schedule, including overtime, weekends and holidays
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
