Sr Specialist Member Engagement

職務 ID: CLU000640職務分野: Call Centerカテゴリー: Call Center Supportシフト: Day Jobロケーション: Las Vegas, NV掲載日: 12/19/2024勤務地: DRI Center Crossing


今後のイベント 当社のミッション キャリアアップ 当社の話題を見る 関連する求人情報 受賞実績

ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

As a Sr Specialist Member Engagement at Hilton Grand Vacations, you’ll be part of a dynamic and supportive team dedicated to creating unforgettable member experiences, nurturing long-term connections, and minimizing attrition rates. This exciting role allows you to interact with members in a significant manner, encouraging dedication and ensuring happiness.

Essential Job Functions:

You will be hosting live virtual appointments with members/owners while being on camera or performing one-on-one customer education calls. Accurately and efficiently inputting appointment information and call results in applicable systems. Adhering to outbound calls related to social media posts as requested by the Social Media team. Along with the following:

•    Manage both inbound and outbound communications across a total of 9 different skills in addition to basic Club training, survey follow-up, and other outbound campaigns as assigned.
•    We research and resolve concerns and questions raised by members/owners.
•    Educate members and provide definitive, accurate account information along with the benefits of their membership/ownership.
•    Provide detailed information to members regarding their accounts.
•    Maintain compliance with all time-keeping and attendance policies.
•    Be accountable for all scheduled appointments/meetings.
•    Meet or exceed departmental expectations to be eligible for incentive programs.
•    Work a flexible schedule including nights, weekends, and holidays.
•    Promote a positive “can-do” attitude and work collaboratively as a great teammate.
•    Do you Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now?

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Requirement 1
  • Requirement 2
  • Requirement 3
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Preferred 1
  • Preferred 2
  • Preferred 3
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。