Front Desk Supervisor

職務 ID: FRO005507職務分野: Resort Operationsカテゴリー: Guest Services/Operationsシフト: Day Jobロケーション: Hilton Head Island, SC掲載日: 12/04/2024勤務地: Ocean Oak Resort by Hilton Grand Vacations Club


今後のイベント 当社のミッション キャリアアップ 当社の話題を見る 関連する求人情報 受賞実績

ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

Why do Team Members Like Working for us?

  • Driven hourly pay
  • Get your earned pay any time before payday through DailyPay*
  • Medical, Dental, and Vision benefits starting on Day 1
  • Generous Vacation Time Off Program
  • Paid Sick Time
  • Discounted hotel rates
  • 401(k) program with company match
  • Employee stock purchase program – purchase shares at a discounted rate
  • Tuition reimbursement programs
  • Recognition Programs and Rewards
  • Internal Growth and Career Pathing
    And much more

Responsibilities:

  • Input information into the computerized reservation system to update and maintain records. Accesses reservation system to settle unit availability and assists guests with reservations or changes as needed, maintaining HGV rental policies in an effort to improve inventory.
  • Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
  • Provides additional services by taking and holding packages, and delivering telephone and fax messages to owners, guests, and resort staff. Reviews encouraged check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Relays pertinent information to the oncoming shift.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Reports any unresolved problems with owners and guests to management.
  • Assists other departments as needed and carries out other duties as assigned by management.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you will possess the following minimum qualifications and experience:

  • 1+ years of related experience
  • Can easily climb stairs and work on ladders up to 30 feet, push/pull up to 80 lbs, and lift and carry up to 50 lbs.
  • Grasp, stoop, and reach overhead with or without reasonable accommodations.
  • High School Diploma or GED

 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 1+ years or more of job-related experience

 

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。