ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description
The Lead Greeter is responsible for greeting guests as they arrive, ensuring they go in the correct check in line, and then ensure they are brought to our marketing concierge desk. Responsible for providing the highest level of customer service while guaranteeing all efforts are made to bring eligible owners and guests to the marketing desks so they can be presented with the opportunity to be booked on a timeshare presentation. A very deliberate ‘UP system’ must be followed to provide the best chance for the guest to see the correct agent.
As a Lead Greeter In House you would be responsible for:
- In charge of identifying and directing guests who are flagged to check into the VIP area or By Hilton Club check in, or to marketing concierge desk
- Monitoring/ training the team’s execution of the delivery of VIP guests
- Onboarding new hires Conduct trainings for Greeters
- Facilitate reviews with management for Greeter team
- Assisting with the scheduling of Greeters based on location and arrivals
- Monitoring breaks for Greeters to ensure they are taking at appropriate times and not overlapping
- Filling in shifts for call outs and PTO
- Assisting Greeters and Marketing agents when there are questions about the up rotation / up replacement
- Ensures clear communication with management to assist with departmental needs
- Handle guest issues
- Be the acting liaison for the lobby at all times
- Ensures marketing executives have collateral needed
- Attends management strategy meetings
Why do Team Members Like Working for us?
- Competitive earnings package (bonus, annual bonus)
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- The industries top training in a lively environment
- All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
Qualifications
What are we looking for?
- To fulfill this role successfully, you must possess the following minimum qualifications and experience:
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1 year of supervisory and/or experience advising a team in a sales or marketing environment.
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1 year of timeshare marketing experience.
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Ability to effectively manage people and scheduling for a large team.
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Intermediate proficiency with Microsoft Word, Excel and Outlook.
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Skilled in interpersonal skills as well as oral and written communication.
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Strong organizational skills to run multiple duties in a fast-paced work environment while meeting deadlines.
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Proven track record of resolving customer service issues or owner service issues.
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High school diploma or equivalent
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Ability to work a flexible schedule to include evenings, weekends and holidays.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
