ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description
職務内容
弊社の企業文化であるおもてなしの心に基づき、下記職務を高い水準にて実行し、当社のビジネスの成功に貢献することを期待されています。
Responsible for providing superior customer service in a contact center environment with advanced, comprehensive and expert
knowledge of all Legacy and Club products and systems on multiple and concurrent platforms. Candidates must have proficient mastery
skills in relationship building, customer experience and complaint resolution; both written and oral, while seamlessly administering and
promoting high-level service to members on Club products in multichannel Club membership programs
Customer service responsibilities:
Answer inbound telephone calls from Club/Legacy members with mastery and efficiency to identify customer’s needs, clarify information, research every issue, and provide solutions, options, and service while documenting interactions in various platforms.
Confirm reservations at Club Resorts, providing comprehensive information about the resort/property, unit and property amenities and mandatory alerts.
Confirms Hotel Reservations with Club Points/Bonus Points/Hilton Honors Points through Hilton Honors as well as Direct Stay program
Initiate outbound telephone calls to Club Members and encourage usage of our program, vacation planning and problem resolution.
Educate on the use of self-service web/mobile app channels and promotes the usage of self-serve tools when applicable.
Transact maintenance fee payments, loan payments and payoffs and Club assessments for members and owners when applicable.
Maintain the highest product expertise with internal customers to include Sales, Direct Marketing, Portfolio Services, Association Services, and other departments when support is required in servicing a member.
Confirm reservations at Club Resorts, providing comprehensive information about the resort/property, unit and property amenities and mandatory alerts.
Confirms Hotel Reservations with Club Points/Bonus Points/Hilton Honors Points through Hilton Honors as well as Direct Stay program
Initiate outbound telephone calls to Club Members and encourage usage of our program, vacation planning and problem resolution.
Educate on the use of self-service web/mobile app channels and promotes the usage of self-serve tools when applicable.
Transact maintenance fee payments, loan payments and payoffs and Club assessments for members and owners when applicable.
Maintain the highest product expertise with internal customers to include Sales, Direct Marketing, Portfolio Services, Association Services, and other departments when support is required in servicing a member.
Rollout and training responsibilities:
Participate in trainings conducted by U.S. counterparts, sometimes outside normal business hours (before 9:00 or after 18:00).
Ask questions to deepen understanding and knowledge of the new program
Support the creation of training materials necessary for program rollout
Work with team to support & implement new program service model, workflows, and support organization.
Transfer new program knowledge and skills to other Counselors.
Participate in trainings conducted by U.S. counterparts, sometimes outside normal business hours (before 9:00 or after 18:00).
Ask questions to deepen understanding and knowledge of the new program
Support the creation of training materials necessary for program rollout
Work with team to support & implement new program service model, workflows, and support organization.
Transfer new program knowledge and skills to other Counselors.
Perform any reasonable request by management that supports the department’s mission and goals.
Qualifications
募集要項
ヒルトン・グランド・バケーションズは、新しい取り組みや品質、継続的な成長に力を注ぎ、バケーション・オーナーシップ業界の発展をリードしている企業であり、その成功はチームメンバーにより支えられています。その一員としてこの職務に就いていただく方には、下記の資格や経験を応募必須条件として求めております。
c
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
