Customer Care Agent

職務 ID: CUS000289職務分野: Call Centerカテゴリー: Call Center Reservations Telemarketingシフト: Day Jobロケーション: Las Vegas, NV掲載日: 12/04/2024勤務地: Las Vegas Badura


今後のイベント 当社のミッション キャリアアップ 当社の話題を見る 関連する求人情報 受賞実績

ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

Working at HGV… 

Discover a grand career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a diverse team of Team Members supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences. 

 

About the role: 

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. 

 

Key Responsibilities: 

·         Provide engaging customer service in an inbound Call Center environment. 

·         Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. You will respond to direct mail solicitations, email campaigns, and web advertising. 

·         Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established. 

·         Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary. 

·         Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation. 

·         Verify all trip and tour specifics related to each package and give pertinent information on their stay. 

·         Assist travelers with any issues they could encounter before or after departure as part of their trip package. 

·         Respect our guests’ privacy and the protection of all personal information about our business. 

 

Why Team Members Love Working Here? 

·         Driven base pay plus monthly performance incentives 

·         Get your earned pay any time before payday through DailyPay* 

·         Medical, Dental, and Vision benefits starting on Day One 

·         Generous Vacation Time Off Program and Paid Sick Time 

·         GO Hilton Discounted hotel rates worldwide 

·         Tuition reimbursement programs 

·         Recognition Programs and Rewards 

·         Internal Growth and Career Pathing 

 

Schedule: 

 

The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available, and work-from-home opportunities may be available after six months, based on performance results. 

Qualifications

What Are We Looking For? 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role optimally, you will have the following minimum qualifications and experience: 

 

·         High School Graduate/GED or equivalent experience 

·         Strong sense of customer service with enthusiastic, upbeat, and professional behavior. 

·         Proven comfort operating in fast-paced environments with performance metrics. 

·         Dedication to providing positive experiences for our customers and co-workers. 

·         Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment 

·         Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously. 

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

·         Timeshare/hospitality background preferred 

·         Inbound/Outbound Call Center Environment Experience 

·         Proficient in Microsoft Office including Outlook and Word 

 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。