Director Field Operations & Quality Assurance

職務 ID: BUS000712職務分野: Business Operations – S&Mカテゴリー: Business Operations – S&Mシフト: Day Jobロケーション: New York, NY掲載日: 10/22/2024勤務地: The Hilton Club New York


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ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

As the Director of Field Ops & QA you are responsible for the leadership and oversight of site level Sales and Marketing Administrative & Operational functions. You will be responsible for building and maintaining strong working relationships with Sales and Marketing partners and other site leadership by way of excellent written and verbal communication skills.This position requires an active and engaged partnership to support key performance indicators, goals and initiatives as set forth by the company, including budgeting and profit metrics. The DFO must effectively lead and mentor a team, foster a positive culture, possess in-depth knowledge of process and policy, associate development and performance management.  

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

·        Strong leadership skills demonstrated through integrity, partnership, work ethic and alignment with HGV mission, vision & values

·        Management & development of prior/current associates

·        Understanding of NSM systems to allow for field support, training, proper reconciliation & issue resolution

·        Understanding of Sales, Marketing & Field Operations processes

·        Minimum 12 months in leadership/management capacity

 

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

·         Excellent written and verbal communication skills

·         Ability to be adaptable under changing circumstances including supporting product launches, system changes, etc..

·         Strong alignment with Sales, Marketing & Resort Operations

Pay Rage – $133.50k – $200k Based on Experience plus bonus.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。