Front Desk Clerk (Full Time)

職務 ID: FRO005340職務分野: Resort Operationsカテゴリー: Guest Services/Operationsシフト: Evening Jobロケーション: Kitty Hawk, NC掲載日: 09/19/2024勤務地: Beachwoods, a Hilton Vacation Club

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ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

Work for a winning team that now offers Day One Benefits and Daily Pay* Full-time, year-round position.

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. We at HGV will help you reach your goals and build your future! 

We are looking for a Full Time Front Desk Clerk at Beachwoods Resort. This outstanding 150-room resort is a hidden gem and a year-round destination in the Outer Banks of North Carolina. Tucked between the Atlantic Ocean and Albemarle Sound in the middle of a 100-acre Maritime Forest, Beachwoods is surrounded by lakes, woodlands, wetlands, rolling dunes, and wildlife. In this role, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.

OPEN HOUSE INTERVIEWS – Come check out our wonderful resort and meet our team!
When: Every Monday
Time: 2 pm to 6 pm
Location: 1 Cypress Knee Trail, Kitty Hauk
Attendees will participate in a meeting and greet, a tour of the property, and on-site interviews for open positions with the opportunity to receive a conditional offer on the spot!

Here’s why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • Travel Discounts Program
  • Generous Paid Vacation Program and Paid Sick Days
  • Employee Assistance Program that supports your physical and mental wellbeing
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Employee Stock purchase program
  • Numerous learning and advancement opportunities
  • And more!

Main Responsibilities: 

  • Check in and out Owners and Guests
  • Respond to guests’ requests.
  • Assists guests with reservations or changes.
  • Generates invoices and collects payments.
  • Maintains safety deposit boxes.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Work as a team with co-workers to complete checklists and daily duties.
  • Prepares and consistently restocks the front desk with supplies.
  • Other duties as requested by your leader.

Job Details:

  • Full time, year-round 
  • Flexible schedule
  • Opportunity to receive a bonus on a quarterly basis.

Qualifications

What are we looking for:

  • Prior customer service experience.
  • Prior front desk experience, preferred.
  • A professional demeanor.
  • Proficient in the English language, both verbally and in writing.
  • Ability to multi-task responsibilities and prioritize.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
  • Anticipates customer needs and thinks about how work impacts customers
  • Builds confidence in self and others with honest and diligent interactions. 

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。