Lead Quality Assurance Specialist

職務 ID: CRM000692職務分野: Marketingカテゴリー: Marketingシフト: Day Jobロケーション: Honolulu, HI掲載日: 09/18/2024勤務地: Lagoon Tower by Hilton Grand Vacations Club

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今後のイベントHawaii 当社のミッション キャリアアップ 当社の話題を見る 関連する求人情報 受賞実績

ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description

The Lead Quality Assurance is responsible for day-to-day guidance and support for the QA Team.  The Lead will work closely with the QA Manager to develop the QA Specialists and ensure consistent practices within the QA department.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

  • Hourly Pay: $37.50
  • Medical, Dental, and Vision insurance from Day One
  • Daily Pay*
  • Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities… and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

  • Creates and maintains team schedule for Manager approval.
  • Maintains PTO requests and PTO calendar.
  • Responsible to monitor, focus, and drive team engagement and maintain positive morale.
  • Develops, coaches, and assists in training QA team on proper document procedures.
  • Conducts trainings for QA teams and Sales.
  • Manages QA Performance regarding KPIs.
  • Generates reports and documents by using HGV software and system programs.
  • Review documents for accuracy and coordinate with Contracts Processing office.
  • Review real estate documents with clients.
  • Answers owner’s questions and be prepared to overcome any objections.
  • Notarizes documents and assist with the deeding process.
  • Prepares business letters as needed to communicate HGV related information to clients.
  • Ensures scheduled contract payments are processed or being followed up on.
  • Reviews mail outs for accuracy prior to being uploaded to mobile notary service website.
  • Reviews executed documents prior to being mailed back by mobile notary service.
  • Assists with various projects and programs for QA dept.

Qualifications

What are we looking for….

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High school/GED
  • Minimum of 2 years of experience in hospitality or customer service
  • Minimum of 2 years of Quality Assurance experience in the vacation ownership industry
  • 2-4 years of related experience
  • Proficient with Microsoft Office including Word, Excel, and Outlook
  • Flexible schedule
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • BA/BS/Bachelor’s Degree
  • 2+ years of management or supervisory experience
  • Previous training and development experience
  • Prior supervisory experience
  • Experience in direct sales within the vacation ownership industry
  • Fluency (reading/writing/speaking) in Japanese and business level English
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • チームメンバーの健康や財産形成を支援する福利厚生。

  • チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

  • 有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

  • 楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

  • 多様性と包含性に取り組む偏見のない文化。

  • 日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。