ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description Resort Administration Supervisor
Job Responsibilities
Resort Administration Supervisor
Salary £24,654pa 39 hours per week
Are you an ambitious professional looking to take your career to the next level in a world-class resort setting? Hilton Grand Vacations in Ballater, Scotland, is seeking an outstanding Resort Administration Supervisor to join our dynamic team. This role offers a fantastic opportunity to ensure flawless operations and deliver outstanding service to our guests.
Job Responsibilities
As a Resort Administration Supervisor, you will:
- Ensure all pre-arrival information is produced and distributed to guests and relevant departments, strictly adhering to brand standards.
- Support the promotion of activities and events targeting time ownership guests.
- Respond to and analyze guest responses received through SALT surveys, ensuring we continuously improve our services.
- Ensure the posting of weekly miscellaneous revenues, such as grocery packs.
- Maintain daily communication with maintenance and housekeeping departments in the absence of the Resort Administration Manager.
- Align with the purchase order procedure, ensuring deliveries are checked upon receipt and discrepancies are addressed.
- Assist with the maintenance of lead management processes, such as address changes.
- Liaise with owners’ debtors in accordance with current guidelines.
- Report any defects, damage, or hazards in the working environment.
- Carry out all duties in a safe manner, ensuring the health, safety, and welfare of yourself, other staff members, guests, and other persons on the premises.
- Respond to customer problems and ensure a high standard of service is delivered in a friendly and personalized manner.
- Ensure outstanding Customer Relations/Customer Service within the Front Office.
- Manage the department throughout the night shift when required.
- Be available outside normal working hours to handle any unusual reservation situations that may arise.
- Have knowledge of legislation relating to guests, including the Hotel Proprietors Act.
- Be fully conversant with the resort fire and evacuation procedures, your role as a fire coordinator, the resort security procedures, and the Company’s purchasing procedures.
- Ensure all reservation systems are kept fully up to date and communicate any last-minute changes with all affected departments.
- Improve rental revenues and ensure relevant reports are produced and circulated.
- Liaise with the Finance department to ensure weekly and monthly reports are prepared and presented.
- Ensure all department colleagues are aware of revenue targets and are kept informed of performance results.
Qualifications
What are we looking for?
To be successful in this role, you should have:
- Proven experience in a supervisory or administrative role within the hospitality industry.
- Outstanding communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Ability to work independently and as part of a team.
- Flexibility to work outside normal working hours when needed.
- Detailed knowledge of reservation systems and hotel legislation.
- Focus on delivering outstanding customer service.
- Familiarity with health and safety regulations.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
