Together, We can.
As a Quality Assurance Specialist, we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!
What will I be doing?
Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.
- Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- High School Diploma/GED.
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Strong ability to efficiently resolve complex customer service issues.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1 year Timeshare Sales Experience or 1 year Timeshare Quality Assurance Experience
- CRM Software Experience
- Microsoft Product Experience
Why do Team Members Like Working for us?
- Excellent earnings package and uncapped commissions.
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Employee Discount Program – HiltonGO – stay at Hilton Hotels for as low as $40 per night. Also qualify for Friends & Family discounts for your loved ones.
- And so much more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
