Club Engagement Counselor

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Ability to work well under pressure in a fast-paced environment.
• Strong multi-tasking skills while retaining accuracy and quality of work.
• Exhibits strong analytical, communication, and decision-making skills to make independent policy and procedure decisions.
• Computer proficiency in Microsoft Word, Excel, and Outlook. 
• Understands how to develop and implement business strategies.
• Excellent customer service skills. 
• Proficient in time management; the ability to prioritize and manage multiple priorities. 
• Ability to take initiative and effectively adapt to changes. 
• Recognizes an emergency and takes appropriate action. 
• Able to establish and maintain a collaborative working relationship. 
• Able to use sound judgment, work independently, with minimal direction. 
• Strong analytical and problem-solving skills.
• Performs well with frequent interruptions and/or distractions.

Internal requirements include the following qualifications, knowledge, skills, abilities, and experience are preferred. A 1-year minimum tenure within the Club department, meets and/or exceeds QA standards (minimum of 85% average in the last 6 months). Receives high scores on the Member Post-Call Survey (minimum of 4.0 average in the last 6 months). No disciplinary issues within the last 6 months. Demonstrates expertise in the Club program. 

Why do Team Members like working for us:

• Competitive base pay plus commission. 
• Recognition Programs and Rewards. 
• Discounted Hilton hotel rates worldwide! 
• 401(k) program with company match. 
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. 
• Employee stock purchase program. 
• Tuition reimbursement programs. 
• Numerous learning and advancement opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation