ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description
There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
What will I be doing?
We are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!
Quality Assurance Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.
As a Quality Assurance Specialist you would be responsible for completing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
- Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel confident with their purchase.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
- Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
- Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
Pay Range: $75,000 – $82,000
Why do Team Members Like Working for us?
- HGV is now offering first day benefits to new employees!
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Employee Discount Program – HiltonGO – stay at Hilton Hotels for as low as $40 per night. Also qualify for Friends & Family discounts for your loved ones.
- And so much more!
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- At least 2 years of hospitality/guest service experience.
- Excellent communication skills, both verbal and written and a positive demeanor
- Possess project management and problem solving skills.
- Must be computer savvy and have experience using Microsoft Office Suite.
- Able to work a flexible schedule to include weekends and holidays
- Must exude a professional demeanor at all times on duty or on property
- Must posses the ability to acquire your notary license within department guidelines
- High school Diploma/GED
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred
- Timeshare/Vacation Ownership experience preferred.
- 2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
- Existing Notary Licensure
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
