Lead Sales Gallery Coordinator

What will I be doing?

The Lead Sales Gallery Coordinator (SGC) serves as a positive example and supports management with decisions and initiatives. SGC Leads will be assigned to work all functions within the Support Services department. This position will provide leadership across all teams within the Support Services department, encouraging cross team interaction, coverage, and support. They will strive to ensure that all guest experiences meet or exceed company expectations and maintain the integrity of the Support Services operations according to established company policies and departmental procedures.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $24.00
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay* and more!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Additional Responsibilities Include: 

• Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction
• Responsible for handling escalated Customer complaints in person and over the phone
• Verify accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Handles incoming telephone calls and provides responses to inquiries
• Assists in opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Provide seamless communication with Sales for proactive planning, providing feedback and opportunities to build efficiencies
• Training new Support Services Team Members
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Inventory and place orders to maintain an appropriate level of supplies for kitchen preparation, collateral, and items required for support services and the Sales galleries
• Facilitate end of day staff meetings, as needed
• Additional duties assigned by Management, as needed, to further business objectives.