What the role does

The position is responsible for leading the Sales Services Process Optimization team and ensuring Sales Services processes are:

• Efficient and effective
• Consistent across the organization
• Properly implemented
• Aligned with company and departmental objectives 
• Lead and manage a team of SSPO analysts, specialists, and coordinators
• Oversee:
  • Process improvement initiatives
  • Budget preparation and financial forecasting
  • Production reporting and analysis
  • Testing and configuration of technology systems
  • Document management
  • Departmental communications and support activities
• Serve as the primary internal project management resource for Sales Services.
• Develop and execute implementation plans for projects and process changes. 
• Partner with Sales Services leaders to resolve operational challenges and prioritize system enhancements and defect remediation.
• Collaborate across departments to improve cross-functional processes and support future business initiative
• Conduct performance coaching, reviews, goal setting, professional development, and workforce management activities. 
• Use analytical and critical thinking skills to identify process issues and implement solutions.

Qualifications Listed

• Strong project management experience
• Process improvement and analytical skills
• Leadership and team management experience
• Advanced Microsoft Office skills, particularly Excel and PowerPoint
• Excellent communication skills
• Minimum of 2 years of relevant leadership experience listed in the posting [simplyhired.com]

What this role is focused on

In practical terms, this position functions as a process improvement, project management, and operational leadership role supporting Sales Services. It combines:

• People leadership
• Business process optimization
• Technology implementation/testing
• Reporting and analytics
• Cross-functional project management