Join us in a Training Specialist Role and get a chance to use your superb training skills to train our new sales team members!

To be responsible for representing Hilton Grand Vacations, ensuring member/guest happiness, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the HGV Core values.

• Is passionate about training new hires
• Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives issues/concerns within the first 180 days.
• Responsible for doing ride a long’s, ride reports, and speaking to Sales Executives and Sales Managers
• Run weekly sales numbers for each sales executive and review for follow up and performance planning
• Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
• Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager
• Provide one on one counseling with all new hires to help them understand the sales process outside of a group setting
• Keep sales executives `up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process.
• Provide follow up training weekly, monthly and 1 year after hire date.
• Implement ways to increase employee retention.
• Provide ethical training motivated by our core values.
• Reduce cancellations by providing effective tools.
• Promote career pathing by employee retention.
• Be responsible for training new hires
• Build a fun workplace, filled with passion