Together, We can.
Are you an organized self-starter with experience working in a multifaceted environment? Don't miss your opportunity to join the diverse team at Hilton Grand Vacations!
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s work load determines.
- Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
- Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics
- Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
- Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
- Communicate company policies and procedures in conjunction with collection tactics and practices.
- Assist all members of collections staff with daily processes and procedures when required.
- Assist management with the handling of owner requests and complaints.
- Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
- Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
- Provide support for supervisors when they are out of office.
- Assist in special projects as requested by management.
What are we looking for?
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Excellent interpersonal and communication skills
- Proficient in Word, Access and Excel
- Must meet federal and state licensure requirements
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree/College Diploma
- 3-5 years of experience
- 2+ years of supervisory experience
- Experience in 3rd party collections
- Experience in Timeshare/Vacation Ownership
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
